Connecting Businesses: The Ultimate List of Virtual Number Providers for Modern Call Centers

With the rising popularity of technology worldwide, virtual numbers have become a must for businesses. Almost every business uses modern methods to connect with customers and employees. 👥

Virtual number providers offer control, allowing you to switch access as required. They provide the flexibility of taking calls on the range of any internet-connected devices using the same number. You can even access other communications channels outside of calls, giving you a wide range of powerful management features to work with.

According to the research, 31% of businesses use VoIP phone systems, and the global market for VoIP number providers is estimated to hit $55 billion by 2025. 💹

In today’s article, we will look into the ultimate list of virtual number providers for modern call centers and factors to consider while choosing one.

So, without further ado, let’s get started!! 😃

Factors to Consider

Before choosing any virtual number providers, there are a few things you, as a user, should consider. We have chosen some essential factors to always notice while selecting the best business phone. The following are a few of them.

• Pricing

Pricing should be the main factor when looking into any virtual number provider. Different providers offer different pricing plans according to their features, so it is crucial to deeply research every provider available in the market and compare their pricing to find the best one you can afford without compromising quality.

• Customer support

While looking into any type of service provider, it is essential to see how they treat their customer and how well of a service they provide to their customers while encountering some problems. You should always seek a service provider with 24/7 customer support and assistance.  

• Integration 

It is very important that your service provider provides integration with other existing systems or programs such as CRM (Customer Relation Management), API integration, or any other software related to the call center. This way, you can optimize your workflow to the max and productivity.

• Reliability

Having a reliable virtual number provider is a must for any business, especially for a call center. So, it is very important to research the providers deeply and examine their customer testimonies before choosing their service. Choosing a provider with a reliable network and backup is a must.

Top Virtual Number Providers

Picking the best virtual number providers can be hectic sometimes due to the exponential growth of VoIP providers in the market. All virtual number providers have the same service but might have some differences according to their pricing, management features, and compatibility. The following are the top 7 virtual number providers.

Dialaxy

With 24/7 reliable customer support service and top-notch calling features, Dialaxy is a top cloud-based virtual number provider suitable for all sized businesses. It provides an easy-to-use interface, making it flexible for companies regarding their communication solution. Dialaxy allows you to continue communicating with your existing device, such as a laptop, phone, PC, etc.

Key Features

• Call transfer
• Conference call
• 500 unlimited text messages and calls
• Call forwarding and monitoring
• Unified callbox

Pricing 

1. Basic subscription plan: $20 per month ($5 per additional user)
2. Plus subscription plan: $40 per month ($5 per additional user)
3. Pro subscription plan: $60 per month ($5 per additional user)
4. Enterprise subscription plan: customizable price 

Grasshopper 

Grasshopper is another popular virtual phone number provider, particularly for small businesses and startups. It provides mobile and desktop versions, allowing employees to stay connected throughout the day, regardless of location. Grasshopper also has an automated voicemail with wifi calling, along with vanity, toll-free, local numbers, and many other calling features. 

Features 

• Call forwarding
• Voicemail transcription
• Voice recognition
• Ring groups 
• Mobile and desktop application

Pricing

1. Small business subscription plan: $80 per/month
2. Partner subscription plan: $46 per/month 
3. Solo subscription plan: $28 per/month

Phone.com 

Phone.com is one of the Top virtual phone number providers, offering a variety of features with affordable price plans. It is one of the best options for start-ups and small-medium businesses as users can easily add needed modules at a minimal cost. Along with efficiency, it also boosts functionality by enabling better team communication and real-time data sharing.

Features 

• Video meetings
• Call routing 
• CRM integration
• Call screening
• Report and analytics

Pricing 

1. Pro subscription plan: $29.99 per/ month 
2. Plus subscription plan: $19.99 per/ month
3. Basic subscription plan: $12.99 per/ month

Dialpad

Dialpad provides a virtual phone number service that meets the needs of businesses of all sizes and types. It provides an AI-assisted virtual phone number, allowing them to manage calls, texts, and voicemails from any device.

Features

• AI- voice
• Mobility 
• Advanced voicemail features
• Interactive Voice Response (IVR)
• AI- contact center

Pricing

1. Standard subscription plan: $15 per/ month
2. Pro subscription plan: $25 per/ month (if paid annually) or $36 per/ month (if paid monthly)
3. Enterprise subscription plan: customizable price

RingCentral

RingCentral is a well-known unified communication platform providing excellent software for facilitating conference calls with up to 1,000 participants. It is ranked as one of the best virtual number providers out there; being more than just a number provider, it integrates messages, video conferencing, and phone calls, making it simple for teams to analyze large amounts of data. 

Features 

• Local, vanity, and toll-free number
• Multi-level IVR (Interactive Voice Response)
• Audio conferencing
• Advance APIs (Application Programming Interfaces)
• Analytics and security 

Pricing: 

1. Core subscription plan: $30 per/ month
2. Advanced subscription plan:  $35 per/ month
3. Ultra subscription plan: $45 per/ month

Nextiva

Nextiva is another popular virtual phone number provider for modern business calling systems. It allows the organization to improve workflow, interaction, and communication with international and domestic customers. Nexftiva is highly used as it offers a simple and reliable interface.

Features

• Three-way calling
• Corporate dial plan 
• HD voice calls
• Advance reporting
• 24/7 support for every subscription plan

 
Pricing 

1. Essential subscription plan: $18.95 per/ month
2. Professional subscription plan: $22.95 per/ month
3. Enterprise subscription plan: $32.95 per/ month

Webex

Webex by Cisco is a cloud-based virtual business number provider that offers various communication needs. It brings calling, messaging, and meetings into one unified application so your team can produce results faster.  Webex offers quality, security, easy-to-use, powerful solutions that keep your team connected from anywhere.

Features 

• File sharing
• High audio and video quality
• Real-time translation
• Call recording
• Whiteboards

Pricing 

1. Webex meets: $14.50 per/ month
2. Webex suit: $25 per/ month
3. Webex enterprise: customizable price

Case Studies

Amazon, an e-commerce giant uses a virtual phone system for customer support and service. By using a virtual number phone system they were able to efficiently manage their inbound call flow and provide individual assistance to their customer regarding any queries. 

This led to them having one of the best customer service, reducing call waste time, and having a higher conversion rate. They also gain customer support and loyalty across the globe, making them one of the biggest e-commerce giants in the world.

Conclusion

To sum it up, having a reliable virtual phone system is necessary for any business phone. Choosing the right virtual number provider could be a key part of a successful business.

Before committing to any virtual phone system, it is important to look into every factor. Factors such as pricing, call quality, call recording, advance calls, call analytics, IVR system, etc, should be considered when choosing the best provider for your call center. The guide above should give you a little idea of what kind of provider you should choose and what factors you need to consider.